Missed
appointments mean missed revenue. This
virtually labour-free, cost effective
application "jogs the memory" of
patients or clients who might have
forgotten a scheduled appointment,
giving them the option to confirm or
reschedule. It's estimated that
opticians experience an average of 15%
"no shows" from their scheduled
appointments, resulting in a significant
loss of revenue.
Appointments might easily be forgotten,
but the payroll and overheads aren't.
The Appointment Reminder is an automated
notification application, designed to
deliver appointment information by
phone, email, or fax.
The
out-call option places the call and
delivers a recorded message,
interspersed with the appointment
specifics. The patient/client is given
the choice to confirm or reschedule (by
transferring to someone in scheduling).
"No-Contact" calls (busy or
ring-no-answer) can be retried twice at
15 minute intervals. The date, time, and
status of the call are logged for
reporting purposes.
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Phone
Notification |
- The system can be
scheduled to out-dial
patients (patient data
provided by csv files)
during, or after, office
hours
- Once voice energy is
detected (the phone is
answered), the system
delivers the "reminder"
message
- Automatically retries
failed attempts twice at 15
minute intervals
- Patient may transfer to
staff (if available) to
re-schedule, etc.
- Patients may be given an
option to select from a menu
of other IVR applications if
configured
- Call delivery status is
logged for reporting
purposes
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